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6 Challenges of Telecom Operators During Covid-19 and how are They Coping It?


1. Impact on Manufacturing of hardware and other systems
2. Demand for networking connectivity and infrastructure
3. Working remotely could impact productivity
4. Network security has become a major challenge
5. Delay in 5G mobile network and fiber network
6. Financial Impacts

The COVID-19 pandemic has held up economic impact, threatening to push the world into a decline. Despite the outbreak, Telecom technology has rapidly emerged as key enablers for business operations.

Statistics Scenario
  • Verizon reports, in America, a 47% boost in the usage of collaboration tools, a hike in calls on the network, and a 33% hike in call duration.
  • Cisco’s Webex service said that its traffic volumes are 24 times more above its normal range.
  • Cloudflare reports, network traffic related to news sites, streaming services, video conferencing, and e-commerce sites have surged, with a hike in traffic from residential broadband networks.
  • Vodafone reports a 24% rise in mobile calls received and made in Glasgow, 12% in Birmingham, a 14% increase in Bristol, and 8 % in Manchester.
However, the dependency on telecom networks has triggered a set of challenges.

Top 6 Challenges of Telecom Operators and how they are coping during Covid-19

1. Impact on Manufacturing of hardware and other systems

As per the reports, network equipment and handset manufacturing companies will be impacted due to universal disruption.

Ways to overcome the problem

Ensuring that the suppliers affected by the disruption have contingency plans to meet their demand.

2. Demand for networking connectivity and infrastructure

The huge demand for networking connectivity and infrastructure could also strain the system and lead to negative public perception.

Ways to overcome the problem

Meeting customer main concerns around maintenance and confidence, for instance, providing flexible payment options or removing bandwidth caps.

3. Working remotely could impact productivity

Telecommunications is a people-centric business. Working remotely could impact productivity and increase security risks for users and telcos.

Ways to overcome the problem

Facilitating remote workshops and virtual meetings and prioritizing cyber-safe remote technology potential to transition workers.

4. Network security has become a major challenge

With ubiquitous Internet access and massive connectivity comes risk. The SS7 or “old-fashioned” DDoS and DNS attacks are among the most common issues.

Ways to overcome the problem

Reassessing the cyber threats, especially in affected areas and real-time security monitoring (such as DDoS monitoring) across a broad range of systems types, application platforms, network components, and host operating systems.


5. Delay in 5G mobile network and fiber network

While the coronavirus outbreak also has an impact on the timing of 5G standards and fiber network build delivery.

Ways to overcome the problem

Despite the burden, they are trying to bolster high-speed connectivity and have the rollout plan for 5G mobile networks.

6. Financial Impacts

All telecom stakeholders are facing financial disruptions due to business operation challenges.

Ways to overcome the problem

Freezing capital expenditure and reorganizing funds to ensure resilience to future shock.

Final Verdict

The telecom industry might emerge as the golden pillar of this economic hardship. As such, Telecom Service Providers must be prepared with the appropriate network capacity and tools to offer critical services into the foreseeable future.


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